At Zoomtech Solutions LTD, we strive at providing our clients with a seamless shopping experience, whether you come to us through our online channels or you visit our stores,if you are not fully satisfied with your purchase, we are here to help.
Please note that from the day after the customer received the product, the product can be returned within 7 days after the product is guaranteed to be in good condition; after this period, we will not accept the return. If the product has a warranty, we recommend you visit their service center and they will assist you.
Return Conditions
To be eligible for a return, the Goods must meet the following conditions:
Purchased within the last 7 days
In the original packaging
Supported reasons for return.
Defective Products: The product is defective or damaged when we deliver to buyer.
Wrong product: The goods and additional items of the order delivered to the customer are not the same to what is showing from zoomtech.co.ke
Doesn’t match product description: The product does not match the description on the webpage. The product picture and description should be accurate, which can truly reflect the product color and attributes.
Missing parts or product: We did not deliver all products or did not send all the components (As explained from the product details) Before sending, make sure you’ve packed all the items in the “purchased product list, if there are bonus gifts, make sure they are also packaged together.
The following Goods are not eligible for return:
Goods made to your specifications or personalized
Goods that deteriorate quickly or have an expiry date that has passed
Goods that are not suitable for return for health or hygiene reasons and have been unsealed after delivery
Goods that are inseparably mixed with other items after delivery
Refunds
Once your returned Item is received and inspected, we will contact to notify you that we have received your returned purchased item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 2 days
We reserve the right to refuse returns of any merchandise that does not meet the above conditions. Regular-priced Goods may be refunded. Goods on sale cannot be refunded unless it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to us. Please send the Goods to the following address: Digital Shopping Mall M15. Please note we cannot be held responsible for Goods damaged or lost in transit. A refund cannot be issued without proof of receipt or return delivery.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {Sales@zoomtech.co.ke} and send your item to our shop.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
