By accessing zoomtech.co.ke, you confirm your understanding and acceptance of the Terms and Conditions. The Site reserves the right, to change, modify, add, or remove portions of the terms and Conditions at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates.
Your continued use of the Site following the posting of changes to these Terms and Conditions constitutes your acceptance of those changes. Kindly review the Terms and Conditions listed below diligently prior to using this website as your use of the website indicates your agreement to be wholly bound by its Terms and Conditions without modification.
You are advised to confirm stock availability and specifications with our sales team when placing an order. Zoomtech Solutions Limited reserves the right to decline or cancel orders at any time.
Images, logos, brands, trademarks and registered trademarks are the property of their respective owners and their use in this website are for information, identification and user’s convenience purposes only.
Payment
Payment terms include cash or MPESA on or before delivery, Bank transfer, Cheque, Paypal, Debit or Credit card.
For Bank transfer, cheque and Paypal payment, payment must go through before delivery while debit and credit card payments can only be done from our office.
Please also note, payment on delivery is for customers within Nairobi and its environs. All other customers are advised to make payment so that their order can be processed and shipped immediately payment is confirmed.
Value Added Tax. VAT
16 % Tax invoice is generated upon payment of items.
All Prices are VAT Exclusive
Delivery Timelines
Same-day Delivery in Nairobi for order placed before 3:00PM
Same day dispatch & Next-day delivery countrywide
Cut-off time for Public Holidays is 12:00PM
Manufacturer Warranty
For all items with manufacturer warranty, clients will be required to take them to the item manufacturer warranty center in person for a faster service.
Ensure you carry a copy of your receipt & order.
We extend manufacturer`s warranty and guarantee on all our products where applicable in line with manufacturer`s terms and conditions. Please note that warranty takes time to be sorted, tentatively two weeks.
Dubai Warranty: Units with a Dubai Warranty do not have a valid East African manufacture warranty hence Zoomtech does not offer any warranty whatsoever on them. Clients are required to test them on delivery or before purchase.
Laptops & Desktops
The period of warranty is strictly 1 Year on Brand New Laptops & Desktops. This is only on parts and does not include blown-up or damaged parts by electricity. 3 months warranty on Ex Uk/ Refurbished units.
No software installation will be done on the computer unless specified by the buyer and if so will be charged as per specification. By default, your unit will be installed with a trial version of Windows and Office valid for 30 days -1 year.
No warranty on software or on any application installation done, or software-related issues (or purchases)
Warranty on refurbished laptops/desktops is only on the motherboard and not on parts after a period of 1 month.
No warranty on any parts for refurbished/ex-UK units (e.g. keyboard, battery, hard disks, speakers) after a period of 2 weeks
Warranted Battery life for ex-UK laptops is 1 and a half hours, however, this may be longer depending on the laptop type and usage.
Accessories/Parts on sold units
Warranty on chargers is strictly valid for 1 month
No Warranty on Screens upon testing at the shop.
No warranty on keyboards after 1 month and none in case of liquid damage.
1-month warranty on batteries, 1 month on internal harddisks (sold)
No Warranty on external HDDs after testing on delivery or at the shop
Refurbished iphones
The warranty is valid for a period of 2 weeks (for testing).
1-month warranty doesn’t cover physical damage, liquid damage, misuse, unauthorized repair, natural disaster, and Out of Warranty period
